Grade Snapshot

Clear Grades, Clear Expectations

Refurbished device grades describe the cosmetic condition of a device, helping you understand what it should look like before you buy.

Excellent

Very light signs of use

A clean-looking device with only very minor cosmetic marks from previous use.

Very Good

Light visible wear

A device with light signs of use, such as small marks or minor cosmetic wear.

Fair

More noticeable wear

A device with more visible signs of use, while still being checked and prepared before sale.

Testing is separate

Cosmetic grade explains appearance. Device testing checks key everyday functions before sale.

Detailed Breakdown

What Each Grade Means

Grades are designed to make condition easier to understand. Always check the individual product page for the exact details of the device you are buying.

Excellent

Very light signs of use

Best suited for customers who want a refurbished device that looks as clean as possible.

Screen Expected to look clean with only very minor cosmetic signs, if any.
Body May show very small marks from careful previous use.
Best for Customers who want the cleanest-looking refurbished option.
Very Good

Light visible wear

A practical balance between condition and value, with light signs of previous use.

Screen May show light cosmetic signs, depending on the individual device.
Body May include small marks or light wear on the frame or back.
Best for Customers who want good condition at a fair price.
Fair

More noticeable cosmetic wear

A value-focused option for customers who are comfortable with more visible signs of use.

Screen May show more noticeable cosmetic marks or signs of use.
Body May have visible marks, scratches or wear from previous use.
Best for Customers who care most about value and everyday use.
Grade vs Testing

Cosmetic Grade Is Not the Same as Device Testing

A device grade explains the visible cosmetic condition of the phone. It helps customers understand how the device may look when it arrives.

Device testing is different. Testing checks key everyday functions such as the screen, charging, cameras, battery behaviour, buttons, speakers and microphone.

This means a lower cosmetic grade does not automatically mean the device has skipped testing. It simply means the device may show more visible signs of use.

Cosmetic grading

Describes the visible condition of the device, including marks, scratches and general signs of use.

Device testing

Checks key functions before sale, helping confirm the device is prepared for everyday use.

Clear product details

Each product page should be checked for the exact grade, condition, storage, colour and included details.

Before You Buy

What to Check on Each Product Page

Refurbished devices can vary by model, storage, colour, grade and what is included. The product page gives the most specific information for the exact device you are buying.

Before placing an order, we recommend checking the key details carefully so you know what to expect.

Condition grade Check the grade and any condition notes shown on the product page.
Storage size Make sure the storage capacity suits your apps, photos and everyday use.
Colour and model Check that the model, colour and version match what you want to order.
Network details Where shown, check network or unlocked information before purchase.
What is included Check the listing for included accessories, packaging details or any extras.
Warranty details Check the warranty information before ordering so you understand the support included.
Shop with Confidence

Choose a Refurbished Device with Clear Condition Information

Browse refurbished phones with clear grading, key product details and a preparation process designed to help you buy with confidence.

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