Support After You Buy
Refurbished devices include warranty support, with clear terms designed to help customers understand what help is available after purchase.
Warranty Included
Refurbished devices include warranty cover, with the relevant terms shown before purchase where applicable.
Clear Terms
Warranty information should be easy to understand, so customers know what is included before they order.
Support After Purchase
If you need help after your order arrives, Mobitel support can guide you through the next steps.
Phone & Email Help
Customers can contact Mobitel by phone or email for support before and after purchase.
Warranty Coverage by Product Type
Warranty coverage depends on the product type and is shown on each product page.
Mobitel Own Products
Mobitel own products include a 1-year Mobitel warranty. This warranty covers eligible hardware faults that occur during normal use.
The Mobitel warranty does not cover accidental damage, liquid damage, misuse, cosmetic wear, software modification, unauthorised repair, account locks, network issues, or damage caused by third-party accessories.
Brand-New Sealed Phones
Brand-new sealed phones are covered by the manufacturer’s warranty, usually 12–24 months depending on the brand and model.
Manufacturer warranty is provided by the original brand/manufacturer and is subject to their warranty terms. For warranty support, customers may contact the manufacturer directly or contact Mobitel for guidance.
Refurbished Phones
Refurbished phones include a 1-year warranty unless different warranty terms are clearly stated on the individual product page.
Each refurbished phone is tested, IMEI verified, and securely data-wiped before sale. The warranty covers eligible hardware faults that occur during normal use.
The warranty does not cover accidental damage, liquid damage, misuse, cosmetic wear, software modification, unauthorised repair, account locks, network issues, or damage caused by third-party accessories.
Accessories
Accessories are covered only where a warranty is clearly stated on the product page. Faulty accessories should be reported to us as soon as possible after delivery.
What Warranty Support Usually Relates To
Warranty support is designed to help with covered device issues after purchase. The exact terms may vary, so always check the product page and warranty information provided with your order.
What may be covered
Warranty cover is generally intended for faults or issues that are not caused by accidental damage, misuse or unauthorised repair.
What may not be covered
Some issues are normally outside warranty support, especially where damage happens after the device has been delivered.
Simple Support Steps If Something Goes Wrong
If you have a problem with a refurbished device, contact Mobitel support with your order details and a clear explanation of the issue.
The more information you can provide, the easier it is for support to understand the problem and guide you through the next step.
A Few Quick Checks Can Help
Some issues can be caused by setup, charging accessories or settings. Before contacting support, these quick checks may help you explain the issue more clearly.
If the issue continues, Mobitel support can help review the next steps.
Speak to Mobitel Support
Questions before or after purchase? Contact Mobitel for practical help with your order, device or warranty support.
Buy Refurbished Devices with Clear Support
Browse refurbished phones with clear condition information, preparation checks and warranty support designed to help you buy with confidence.