Privacy policy
Introduction
Before utilizing our online platform, Mobitel strongly recommends that every user carefully review this Privacy Policy to understand the categories of data collected, how it is obtained, and how it is used. Throughout this policy, references to “we,” “us,” and “our” refer to Mobitel.
We prioritize user privacy in processing data. For a comprehensive understanding of what information is collected and how it is managed, please review this page thoroughly. Any further inquiries can be directed to our support team via the email provided on our Contact page.
Online Privacy PolicyThis Privacy Policy applies to Mobitel’s online store and all products sold through the website, including new devices, refurbished devices, Mobitel own products, accessories and related services.
Users’ Sensitive DataIn line with Mobitel’s Privacy Policy, no sensitive personal information is collected. This includes data regarding an individual’s biometric information, race, religion, ethnicity, sexual orientation, or philosophical beliefs. Similarly, information about criminal offences or convictions is not collected by Mobitel. If any sensitive information becomes necessary for processing, explicit user consent will be obtained prior to collection.
Marketing Emails & CommunicationsMobitel users may receive marketing emails and promotional communications under the following circumstances:
- When the user makes an inquiry about an existing or potential Mobitel order.
- When the user has provided explicit consent to receive promotional emails or postal mail.
- When the user has not opted out of marketing communications.
Mobitel will always seek consent before disclosing personal information to any third party for advertising or marketing purposes. Users can opt out of marketing communications anytime by emailing info@mobitel.uk
Log Files DataLike most websites, Mobitel uses log files to analyze visitor trends and behavior. These files include information such as IP addresses, browser type, ISP, timestamps, referral and exit pages, and click counts. None of this information is personally identifiable and is used solely to improve site performance and user experience.
Cookies, Analytics, and AdvertisingMobitel uses cookies and similar technologies to help the website work properly, improve user experience, understand website performance, and support marketing where enabled.
These may include Shopify cookies, analytics tools, payment provider cookies, and advertising or tracking tools only where they are installed or enabled on our website.
You can control or disable cookies through your browser settings, but some website features may not work correctly if cookies are disabled.
Mobitel processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Information is collected and used for legitimate purposes, including fulfilling your order, meeting legal obligations, and where you have given consent. UK residents have the right to request access to, correction of, or deletion of their personal data by contacting our support team at info@mobitel.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled.
Web Beacons & CookiesCookies are small files used to track visits and browser preferences. Mobitel uses cookies to improve website functionality and user experience. You may disable cookies through your browser settings, but some features may be affected.
Data Protection & SecurityProtecting user data is our top priority. We implement advanced security measures to prevent unauthorized access, hacking, or misuse. Only authorized Mobitel personnel and trusted partners operate under confidentiality agreements and strict access controls.
Mobitel may use hCaptcha to help protect website forms from spam, fraud, and automated abuse. hCaptcha may process technical information such as IP address, browser details, device information, and interaction data to verify that forms are being used legitimately.
Payment and Checkout Providers
Payments are processed securely by Shopify Payments or other payment providers available at checkout, such as PayPal, Klarna, Shop Pay, Google Pay, or Apple Pay where enabled. These providers may process the information needed to complete your payment, prevent fraud, and comply with legal obligations.
Data retention periods are determined by legal, business, and operational requirements. Mobitel retains personal information for as long as necessary to meet tax, reporting, and compliance obligations. After this period, data is securely deleted or anonymized.
Data & Information of ChildrenMobitel only sells to and collects data from individuals aged 18 or over, in line with our Terms of Service. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has provided personal data to us, please contact info@mobitel.uk immediately so we can remove it.
User ConsentBy using our website, you acknowledge and agree to Mobitel’s Privacy Policy and consent to its terms.