Shipping policy
Shipping Overview
At Mobitel, we take pride in delivering your orders promptly and safely. This policy outlines how we handle shipping, delivery, and order tracking for all goods purchased through our website.
Order Processing & DispatchOrders are processed during regular business hours once full payment has been received and confirmed. Orders placed on weekends or public holidays are processed on the next working day.
The estimated delivery period begins once the order has been processed and dispatched. Processing time is not included in the delivery time frame.
You will receive an order confirmation email after payment and another notification when your order has been dispatched.
Estimated Delivery Time framesDelivery timelines vary based on your location and selected delivery option:
Cut-off time: 4:00 PM (Monday–Friday)
| Country | Processing Time | Delivery Time | Shipping Fees |
|---|---|---|---|
| UK | 1–2 business days | 2–4 business days (Standard) | Free |
| UK | 0-1 business days | 1–2 business days (Express) | £3.99 |
| UK | 0 business days | Within 24 hours (Next Day) | £6.99 |
Delivery times are estimates and may be affected by weather, postal service delays, or peak periods.
Tracking Your OrderOnce your order has been dispatched, you will receive a confirmation email containing a tracking number and courier details. You can use this information to monitor your parcel’s journey through the courier’s website.
If you do not receive tracking information within 48 hours of dispatch, please contact our Support Team.
Shipping Address RequirementsA valid United Kingdom shipping address is required for all deliveries. We cannot deliver to PO boxes, hotels, or temporary accommodation. Please ensure your address details are accurate before submitting your order.
Contact & SupportFor shipping inquiries, lost parcels, or delivery assistance, please contact our Mobitel Support Team at info@mobitel.uk or call +44 (0) 7946365445.