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Terms & Conditions

Please carefully read the Mobitel Terms and Conditions prior to placing an order on our website.

Our Grading Systems

All used/recycled phones are tested using software as well as manually

  • Phones are unlocked.
  • Battery percentage is between 80-100%.
  • In perfect working condition.
  • Have no apple id.

Grade A/Mint condition:

  • Like brand new.
  • No damage on the body
  • No sign of wear.

Grade A:

  • Great Condition
  • Minor wear
  • Non-visible scratches

Grade A/b or B

  • Good condition
  • Has slight wear
  • Scratches on screen

Our Grading Systems

  • Have deep scratches
  • Visible wear
  • Have screen peel and chips on back and frame

Goods and services are exclusively available to businesses/sole traders deemed eligible at our absolute discretion. Eligibility criteria encompass factors such as the acceptability of applications and registration in the UK and select parts of Europe. Upon request, you are obligated to furnish personal and business details, payment information, and any other required data. Each order you place constitutes an offer to purchase the relevant goods, akin to a purchase order. The contract is deemed complete upon dispatch of the goods or receipt of any due payment from you, whichever occurs first. An invoice will always be provided, and it is your responsibility to meticulously review it for accuracy, promptly notifying us of any errors. We retain the right to, at our discretion, limit, restrict, or reject any order placed at any time before the contract's completion. In such instances, we will make every effort to communicate with you.

The price of the goods will be as communicated to you prior to order acceptance and includes VAT at prevailing rates unless otherwise specified. Certain goods may be subject to Marginal VAT or reverse VAT. By confirming the order, you acknowledge that the payment method used is yours. Upon confirmation, we will issue an invoice, expecting the full amount to be received. Goods will be dispatched only upon full payment receipt, and any failure to do so absolves us of responsibility for resulting delays. Upon collection or receipt of the goods by you, all risk of damage or loss transfers to you.

If any purchased goods are found to be faulty, they may be returned within 14 days of purchase, provided they are undamaged and in the same condition as when bought. Failure to adhere to these conditions may result in charges for recovering the goods, covering incurred costs, or the standalone value of any missing or damaged items. Returns or exchanges, whether for colour or model, are not accepted for brand new and sealed phones, which come with a 12-24 months' manufacturer's warranty. To initiate a return, you must complete the RMA form available on the forms page before the end of the 14-day warranty period. Ensuring the safe transit of goods to us is your responsibility; we recommend using special delivery when appropriate. You confirm that any payment method used is yours, and upon order confirmation, we will issue an invoice, expecting the full amount before dispatching the goods. Once collected or received by you, all risk of damage or loss transfers to you.

In the case of events beyond the reasonable control of either party, such as natural disasters, war, government actions, or other unforeseeable circumstances, the affected party will not be held liable for any inability to fulfil promises. The conditions outlined herein do not confer benefits to third parties under the Contracts (Rights of Third Parties) Act 1999. Assignment of rights under these conditions is solely within our prerogative, and any attempt by you to do so is void. Governing these conditions is English law, and any dispute must be brought to court proceedings within the UK. Returns or exchanges are not accepted for brand new, sealed phones, which are covered by a 12-24 months' manufacturer's warranty. To initiate a return, the RMA form must be filled out and submitted before the end of the 14-day warranty period. It is your responsibility to ensure the safe transit of goods, and we recommend using Special Delivery. Upon confirming the order, an invoice will be issued, and goods will be dispatched only upon full payment receipt, absolving us of responsibility for any delays upon collection or receipt by you, where the risk of damage or loss transfers to you.

This website adheres to applicable UK legislation and is intended for use solely by individuals with authorised access to its services. It is important to note that internet email is not completely secure, and in the interest of maintaining confidentiality, it is strongly advised to consider the risks before transmitting any information via email. By proceeding, you agree to send information at your own risk, acknowledging that email messages may not be entirely secure and could be intercepted by third parties. If you choose to send confidential information, you do so at your own risk, absolving us of responsibility for any resulting loss. Regarding access, we will provide you access to the website and sell goods and services in accordance with the outlined conditions. Your obligations include refraining from illegal use, complying with relevant laws, not transmitting harmful elements, avoiding offensive material, and not disrupting the website's functionality. You also agree that any claims against other users arising from their website use will be pursued independently. Providing accurate personal information, notifying us of changes, and not impersonating others are additional obligations. You agree to indemnify us for any breaches of these conditions or liabilities arising from your use of the website. We may provide links to external websites for added value, but we are not responsible for their availability, content, or privacy practices. We retain the right to monitor website activity, investigate violations, and take appropriate actions, including warnings, service suspensions, or content removal
1.Access
We will provide you with access to the Website and sell You Goods and Services in accordance with these Conditions.
2.Your Obligations
You agree not to use the Website (or any part thereof) for any illegal purpose and agree to use it in accordance with all relevant laws; Agree not to upload or transmit through the Website without limitation, any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; Will not upload or transmit through the Website any material which is defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety; Will not use the Website in a way that may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired; Will not use the Website in any manner which violates or infringes the rights of any person, firm or company or the rights thereof (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy); Will not attempt any unauthorised access to any part or component of the Website; and, Agree that in the event that You have any right, claim or action against any other User arising out of that User’s use of the Website, then You will pursue such right, claim or action independently of, and without recourse to Us; The Personal Information Which You are required to provide when You register as a customer is true, accurate, current and complete in all respects; and Will notify us immediately of any changes to the Personal Information by contacting our customer service representatives by e-mail Info@mobilehublondon.com _or by calling us on +44 (0) 2036324897 between 1pm-9pm; and Will not impersonate any other person or entity or to use a false company name or a name that you are not authorised to use. Indemnity You agree to be fully responsible for all claims, liability, damages, losses, costs and expenses, including legal fees on a full indemnity cost basis, suffered by Us and arising out of any breach of the Conditions by You or any other liabilities arising out of Your use of the Website, or the use by any other person accessing the Website using Your Internet account and/or Your Personal Information.
Third Party Link?
In an attempt to provide increased value to Our Users, We may provide links to other websites or resources. You acknowledge and agree that We are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, goods or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
Monitoring
We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that We deem appropriate (which may include, but is not limited to, issuing warnings, suspending or terminating service, denying access and/or removing any materials from the Website).

Upon placing an order and opting for delivery, we can promptly send you the bill. Once your product is dispatched from our warehouse, a confirmation message containing the tracking number might be forwarded to you. Order reputation and agreement final touch arise upon product dispatch, unless we notify you of non-attractiveness or in case you cancel following the furnished instructions. Non-reputation could result from factors like product unavailability, payment authorization problems, pricing or product description errors, or failure to fulfil order eligibility standards. All orders are a challenge to reputation and availability. If the ordered goods are unavailable, we'll contact you to speak about expecting stock availability, receiving an alternative or equivalent fee, or cancelling the order. Prices, such as VAT or marginal Vat/Reverse or reverse VAT at current costs, are accurate when entering statistics, however, we reserve the right to exchange expenses without prior notice. While we take affordable measures to ensure stable order and charge information, we are now not liable for any losses due to unauthorised admission, unless negligence is demonstrated on our part. To be eligible for product buy and contract formation on this internet site under English regulation, you must sign in with correct and updated records, which include your actual call, commercial enterprise/company call, telephone wide variety, e-mail cope with, and fee details. A shipping company within the United Kingdom is necessary, and we know that PO box numbers, motels, and accommodation addresses aren't suitable. Invoicing details and the usage of Marginal Vat will depend on the product type and precise standards outlined in the predominant Terms In order to be eligible to make purchases and contracts on this website under English law, you must provide accurate and up-to-date information, including your real name, business/company name, telephone number, email address, and payment details. A shipping address in the United Kingdom is required, and note that PO box numbers and hotel and accommodation addresses are not accepted. Invoice details and the application of marginal VAT will depend on the type of item and the specific criteria specified in the general rules.

Respecting the privacy of your non-public statistics is paramount to us, and we commit to adhering to the winning data protection rules. Your information, encompassing things like name, address, date of beginning, and call data, can be gathered from resources consisting of application bureaucracy or outside agencies. We assure you that we can now not accumulate any private statistics unless you willingly provide them. It's critical to be aware that, if required, by using regulation enforcement or regulatory authorities investigating potential illegal sports, we may disclose your personal information or information associated with your carrier usage. Additionally, we reserve the right to share individually identifiable records with 1/3 parties in case your usage raises concerns inconsistent with our phrases. The amassed data is utilised for customer service development and responding to your queries, aligning with our commitment to transparency and information protection.

We facilitate payments through direct bank transfers and accept cash upon the collection of products. By using these payment techniques, you affirm that the financial institution account used for the transaction belongs to you. This affirmation is vital to ensuring the accuracy and protection of financial transactions

The acquisition of goods or services is restricted to entities legally able to enter into contracts on the website under English law and people living or integrated in the United Kingdom and specific components of Europe. For individual customers, the minimum age requirement is 18 years of age or older. By expressing your intention to purchase, you assert that you meet the age requirement and, if applicable, are the owner or director of your commercial enterprise. Registering at the website necessitates imparting correct information together with your actual name, business name, phone number, and electronic mail address. Access to the website is granted completely to individuals, organisations, or partnerships deemed eligible at our absolute discretion.

You understand and agree that all copyrights, emblems, and different intellectual property rights within the fabric or content material provided on the website are always owned by us or our licensors. Your use of this cloth is best permitted as expressly authorised with the aid of us or our licensors. The material and content within the website are detailed for your non-public, non-commercial use, and you can download such cloth onto a single computer. Any opportunity use of the fabric and content material is precisely prohibited. You agree not to replicate, reproduce, transmit, put up, show, distribute, commercially exploit, or create derivative works of such material and content material, and you additionally agree not to help or facilitate any 1/3 birthday celebration in doing so.

These Conditions, as periodically amended, represent the comprehensive settlement among You and Us concerning the covered subject, overriding any previous agreements, preparations, undertakings, representations, or proposals, whether written or oral. By confirming that you have studied and fully recognised those situations, you are well aware and verify that they encompass everything of the agreement between you and us regarding the desired matters

There may be instances in which you are disillusioned with the provider we have furnished to you. In such cases, we are committed to addressing your complaint in a honest and efficient manner while preserving confidentiality. We often review our gadgets for handling proceedings and welcome any recommendations you could have to decorate this process. Our purpose is to ensure that your issues are treated correctly, resulting in a decision that meets your expectations.

Calls to our cellphone numbers are charged at neighbourhood rates, even though costs may additionally vary based totally on carriers and cellular telephones.